At Yayani, we are committed to providing our customers with high-quality products and excellent customer service. This policy outlines the terms and conditions of shipping, returns, refunds and cancellation for our Direct-to-Consumer online skin care brand.

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Shipping Options:

We offer several shipping options for our customers in India, including standard shipping and expedited shipping. The estimated delivery times for each option will be displayed at checkout.

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Shipping Rates:

Shipping rates are calculated based on the weight and size of the package, as well as the shipping destination. Shipping rates will be displayed at checkout.

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Order Processing:

We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2-7 business days. During peak seasons or promotional periods, processing times may be longer. Once your order has been processed, you will receive an email confirmation with your tracking number.

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Delivery:

We partner with several reliable shipping carriers to ensure that your order is delivered safely and on time. Delivery times may vary from of 2 to 7 business days depending on the shipping destination and the shipping option selected. Please note that we are not responsible for delays or delivery failures caused by the shipping carrier.

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Damaged or Missing Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund

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Returns, Refunds and Exchanges

1. Returns Eligibility:

   • To be eligible for a return, the product must be unused, unopened, and in its original packaging.

   • Returns must be initiated within 30 days from the date of purchase.

   • Proof of purchase, such as the order number or receipt, is required for all returns.

2. Return Process:

   • To initiate a return, please contact our customer support team at care@yayanibeauty.com  with your order details and reason for the return.

   • Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN).

   • Please ensure that the product is securely packaged to prevent any damage during transit.

3. Return Shipping:

   • The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake made by Yayani or a defective product.

   • We recommend using a trackable shipping service and obtaining a shipping receipt as proof of shipment.

4. Refund Process:

   • Once we receive your returned item and verify its eligibility, we will process your refund.

   • Refunds will be issued in the original form of payment used during the purchase.

   • Please note that shipping charges are non-refundable.

5. Refund Timeframe:

   • It may take up to 10 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your financial institution.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.

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Order Cancellation

At Yayani, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate your requests to the best of our ability. Please review our Order Cancellation Policy below for details on cancellations and the associated procedures.

1. Cancellation Eligibility:

   • Orders are eligible for cancellation within 24 hours of placement.

   • Custom or personalized products cannot be canceled once the production process has begun.

   • Subscription orders can be canceled as per the terms specified in the subscription agreement.

2. Cancellation Process:

   • To request an order cancellation, please contact our customer support team at care@yayanibeauty.com as soon as possible.

   • Provide your order details, including the order number, and clearly state your intention to cancel.

   • Our customer support team will review your request and guide you through the cancellation process.

3. Cancellation Confirmation:

   • Upon successful cancellation, you will receive a confirmation email from our team.

   • Please retain this confirmation email for your records.

4. Refund for Canceled Orders:

   • If your order is canceled within the eligible time frame and a payment has been made, we will initiate a refund.

   • Refunds will be issued in the original form of payment used during the purchase.

   • Please note that it may take up to 10 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your financial institution.

5. Changes to Orders:

   • If you need to modify your order, such as changing the shipping address or adding/removing items, please contact our customer support team as soon as possible.

   • We will make every effort to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

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Please note that our Order Cancellation Policy applies to purchases made directly through our official website. If you have purchased our products from an authorized retailer, please refer to their respective cancellation policies.

We value your satisfaction and are here to assist you. If you have any further questions or concerns regarding our Order Cancellation Policy, please don't hesitate to reach out to our customer support team.

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International Shipping:

At this time, we only offer shipping within India. We hope to expand our shipping options to other countries in the future.

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Changes to Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Please check this page regularly for updates.

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Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at care@yayanibeauty.com